The business world still talks merger for two telecommunications giants in the process of negotiation. Unfortunately, there was the small financial conflict which arose during the NFL Finals, prohibiting some customers from viewing it. The DirecTv Las Vegas consumers were not pleased at the sudden and unexpected change in their service bundles.
Every company has seen some difficult mergers, and customer service is almost always the first victim. The American public has grown accustomed to this during the merging process, but this does not mean they are tolerant. They certainly are not silent about their displeasure with these unexpected changes.
It is only a small embarassment to the cable giant, and only due to their extensive advertisement promoting their sports channel packages. Last year people dropped old cable companies by the droves to switch to the Genie, and lock in their viewing of the whole Superbowl season. It turns out it was a slightly overplayed issue, as most customers will still say that these sports channel bundles are the best deal going.
It should be a short lived controversy, as both corporations stand to gain a great deal from this merger. The cable company seems to really come out on top with the infrastructure of the U-Verse system that the ISP is so known for. However, the Internet company also stands to gain a lot of ground in the consumer marketplace as well.
They are on a 180 day review period that the FCC likes to assign in order to give consumer watch-dog groups an opportunity to fully evaluate the merger. Many documents are not available to the public; however, the issues of public benefit and Net Neutrality are being addressed. Not only that, but it grants these groups the opportunity to look at some copyright infringement laws that have been promoted.
Getting into the cons of this particular paid television service provider goes to the heart of limits that modern technology can present. Storms, winds, snow, and ice can all have a serious impact on the quality of television service provided. In fact, on the Net, the buzz shows that this one small issue is the primary complaint all current as well as prior customers have.
It is necessary to pay attention to what objects may be blocking the satellite dish when it is installed. That climbing ivy or rose bush seemed like a great idea until the wind blows the awning in front of the dish, causing repeated or just plain constant delay of service on windy or rainy days. Moreover, putting it on the upper-most eave of the roof was a great idea till one realizes they live in a northern state where it stays covered in snow and ice from October to April, and someone has to climb up there and de-ice it.
The second most prevalent complaint involves the cost of the bundled services once the trial period expires. This can be anywhere from six months to two years, and the cost of the bundle goes up dramatically. Even so, this complaint is rarely made, as the consumers remain quite satisfied for now and hopefully into the future as these two giants merge.
Every company has seen some difficult mergers, and customer service is almost always the first victim. The American public has grown accustomed to this during the merging process, but this does not mean they are tolerant. They certainly are not silent about their displeasure with these unexpected changes.
It is only a small embarassment to the cable giant, and only due to their extensive advertisement promoting their sports channel packages. Last year people dropped old cable companies by the droves to switch to the Genie, and lock in their viewing of the whole Superbowl season. It turns out it was a slightly overplayed issue, as most customers will still say that these sports channel bundles are the best deal going.
It should be a short lived controversy, as both corporations stand to gain a great deal from this merger. The cable company seems to really come out on top with the infrastructure of the U-Verse system that the ISP is so known for. However, the Internet company also stands to gain a lot of ground in the consumer marketplace as well.
They are on a 180 day review period that the FCC likes to assign in order to give consumer watch-dog groups an opportunity to fully evaluate the merger. Many documents are not available to the public; however, the issues of public benefit and Net Neutrality are being addressed. Not only that, but it grants these groups the opportunity to look at some copyright infringement laws that have been promoted.
Getting into the cons of this particular paid television service provider goes to the heart of limits that modern technology can present. Storms, winds, snow, and ice can all have a serious impact on the quality of television service provided. In fact, on the Net, the buzz shows that this one small issue is the primary complaint all current as well as prior customers have.
It is necessary to pay attention to what objects may be blocking the satellite dish when it is installed. That climbing ivy or rose bush seemed like a great idea until the wind blows the awning in front of the dish, causing repeated or just plain constant delay of service on windy or rainy days. Moreover, putting it on the upper-most eave of the roof was a great idea till one realizes they live in a northern state where it stays covered in snow and ice from October to April, and someone has to climb up there and de-ice it.
The second most prevalent complaint involves the cost of the bundled services once the trial period expires. This can be anywhere from six months to two years, and the cost of the bundle goes up dramatically. Even so, this complaint is rarely made, as the consumers remain quite satisfied for now and hopefully into the future as these two giants merge.
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